Terms & Conditions and Refund Policy for Muniour Cosmetics

Last Updated: [Insert Date]

Welcome to muniourcosmetics.co.ke. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. General Information

This website is owned and operated by Muniour Cosmetics. Throughout the site, the terms “we”, “us” and “our” refer to Muniour Cosmetics.

By using this website, you confirm that you are at least 18 years old or using it under the supervision of a parent or guardian.

2. Products and Services

We offer cosmetic and beauty products for sale online.

  • All products are subject to availability
  • We reserve the right to limit quantities or discontinue products at any time
  • We strive to display product images and descriptions accurately, but we do not guarantee exact color or appearance

3. Pricing and Payments

  • All prices are listed in Kenyan Shillings (KES)
  • We reserve the right to change prices at any time without notice
  • Payments are processed securely via available methods (e.g., M-Pesa, debit/credit cards)

Orders will only be processed after full payment is received.

4. Order Processing and Delivery

  • Orders are processed within a reasonable timeframe
  • Delivery timelines may vary depending on location
  • We are not responsible for delays caused by third-party courier services

5. No Return Policy

Due to the nature of cosmetic and beauty products, all sales are final.

We do not accept returns or exchanges once a product has been purchased and delivered.

This policy ensures hygiene, safety, and product quality for all customers.

6. Exceptions (Damaged or Incorrect Items)

We only accept complaints under the following conditions:

  • You received the wrong product, or
  • The product was damaged during delivery

Requirements:

  • Report within 24 hours of delivery
  • Provide clear photos or videos as evidence
  • Product must be unused and in original packaging

Resolution:

  • Replacement of the item, or
  • Refund (if replacement is not available)

7. Non-Refundable Cases

We do not provide refunds or replacements for:

  • Change of mind
  • Skin reactions or allergies
  • Incorrect product selection
  • Opened or used products

8. Order Cancellation

  • Orders can only be canceled before processing or shipping
  • Once shipped, orders cannot be canceled

9. Refund Processing (If Applicable)

If a refund is approved:

  • It will be issued via the original payment method (e.g., M-Pesa)
  • Processing may take 3–7 business days

10. User Responsibilities

By using this website, you agree:

  • To provide accurate and complete information
  • Not to misuse the website for fraudulent or illegal activities
  • Not to attempt unauthorized access to our systems

11. Limitation of Liability

Muniour Cosmetics shall not be held liable for:

  • Any indirect or consequential damages
  • Allergic reactions or misuse of products
  • Delays caused by third-party services

Customers are advised to review product ingredients before use.

12. Privacy

Your use of this website is also governed by our Privacy Policy.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Kenya.

15. Contact Information

For any questions or concerns:

Muniour Cosmetics
Website: https://muniourcosmetics.co.ke
Phone: 0790827827
Email: info@muniourcosmetics.co.ke